Smart Electric Power Alliance
  • Member Relations
  • Washington, DC, USA
  • $60,000 - $70,000
  • Salary
  • Full Time

SEPA provides employees a competitive benefits package including fully paid individual health and dental insurance, short and long term disability coverage, life insurance, up to 24 days of paid time off per year with an annual paid holiday break, and paid government holidays. Travel benefits and health club memberships are available to eligible employees. Employees are eligible to contribute to a designated retirement account with an employer matching program.


Organization

The Smart Electric Power Alliance (SEPA), is the leading research and education membership organization helping utilities and technology companies advance clean energy and grid modernization solutions through open and transparent dialogue, objective information, and by advancing standards, & interoperability.  SEPA provides a unique offering of national events, leading-edge market research, education, working groups and advisory services to help our members accelerate grid modernization projects. As the trusted platform for education, research, and collaboration, SEPA's neutrality is a key factor in the organization's success. Our philosophy focuses on bringing the expert stakeholders to the conversations to yield practical solutions. Our membership consists of 1,100 organizations, including utilities, technology providers, independent system operators, regulators, energy users, project developers, consultancies,  and nonprofits, who look to us to provide the community, data, insight, and facilitation necessary to make the right decisions in the evolution of the utility business model and more engaging customer programs.

Position

The Member Experience Manager spends 50% of their day on the phone and is comfortable interacting with members and non-members in person, on the phone, and via videoconference.  They are responsible for engaging with current and new members to ensure they are aware of and receive full benefits.  

They are able to analyze member needs and suggest SEPA products and services to maximize membership.  They are the internal member advocate and make certain we continue to improve SEPA from the member viewpoint. This person is also responsible identifying and engaging at-risk members  

They are customer-service oriented, highly organized, and a strong player of cross-functional teams.  The position is based in Washington, DC, and may require occasional travel (<25%).

 

Responsibilities

  • Proactively calls on SEPA members to help them understand the value of SEPA products and services, including:  register for conferences, attend webinars, download reports and participate in working groups.  Success will be measured by increase in member engagement.
  • Maintains regular and frequent contact with SEPA members to gauge their experience and responds to concerns
  • Uses insights from member conversations to improve value of membership and identify new member prospects.
  • Works with the Membership Manager to recruit new members
  • Responsible for expanding depth and breadth of contacts at SEPA member companies
  • Ensures at risk members are identified and engaged
  • Recommends changes to the  member experience and leads improvements to member products, services,and experiences
  • Implements SEPA engagement strategy and coordinates  staff to assist with this goal
  • Sells UEEF, Event Registrations, Group Membership Upgrades and add-ons with specific goals
  • Ensures that member requests and feedback are being addressed by appropriate staff members in a timely fashion
  • Assists in  ensuring database and dues revenue information is current
  • Represents SEPA at industry events
  • Analyzes current marketplace to help identify gaps in SEPA membership and develops top recruitment targets within the utility, corporate, and non-profit communities

 

Qualifications

  • Bachelor's degree preferred
  • Minimum 4 years of association membership/ sales and/or customer service experience required
  • Minimum two years of related experience (Not-for-profit organization experience a plus)
  • Experience with CRM software (SalesForce a plus)
  • Experience with Google platform including Drive, Mail, & Apps

 

Attributes

  • Service Driven You have a strong enthusiasm for customer service both internally with colleagues and externally with member prospects and stakeholders.
  • Good communicator. You have exceptional written, oral, interpersonal, and presentation skills.  You are an adept consensus builder who excels at convening groups of people to reduce barriers.
  • Strong attention to detail. You are deadline-focused and understand the need for a quality product delivered on time. Your impeccable work style sets the standard.  
  • Proactive and self-motivated. This is a key element of SEPA's culture and is critical to our success. You think ahead, anticipate challenges, and take things from start to finish. You have a keen ability to determine what is working and what is not, and you take action to lead in the right direction.
  • Flexible. With major changes occurring both internally and in the industry at large, you are able to adjust to changing priorities and operate effectively in a fluid and fast-paced environment.
  • Collaborative work-style. With a wide range of stakeholders to support and/or guide, you possess a style that both complements the efforts and supports the needs of others.  

 

What's Attractive to the Right Candidate?

  • This position will provide the opportunity to work in a cutting-edge organization which thrives on innovation.
  • Collaborative and highly-supportive work environment with a great team of colleagues.
  • You will be part of a team with a culture driven by these organizational values:
    • Attitude: Exude responsiveness and friendliness
    • Excellence: Deliver high quality work that members rave about
    • Ownership: Take personal responsibility for SEPA's success
    • Growth: Seek out and embrace opportunities to grow SEPA and yourself
    • Balance: Always examine all sides of an issue
    • Comradery: Work hard with the team and have fun with the team
    • Transparency: Communicate honestly, frequently, and openly

 

Apply on-line with cover letter, resume and salary requirements directly to Smart Electric Power Alliance. Applications without a cover letter or salary requirements will not be accepted.

Direct Applicants Only.
No search or placement firms.

Smart Electric Power Alliance
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